Frequently Asked Questions

Welcome to TrackerOne. Here you’ll find clear answers to the most common questions about our GPS trackers, subscriptions, and services. If you don’t see your question here, feel free to contact us.

You may want to know

Why Your GPS Tracker Might Be Offline: Common Reasons and Solutions?

How to Cancel Your TrackerOne Subscription?

The Easy Guide to App TrackerOne Login You May Know?

How Long Does A GPS Tracker Hold Your Tracking History?

Can One GPS Be Bound to Multiple Accounts?

Tracker One Faq

General

What is TrackerOne?

TrackerOne is a smart GPS tracking platform designed to help you monitor vehicles, pets, and valuable assets in real time. We provide hardware, mobile apps, and flexible subscription plans—all in one simple solution.

What can I track with TrackerOne?

You can track:

  • Cars, motorcycles, RVs, and vans
  • Pets such as dogs and cats
  • Cargo, equipment, and valuable assets
Does TrackerOne work worldwide?

Yes. TrackerOne uses a global IoT SIM and supports international coverage in most countries. As long as there is cellular coverage, your tracker can report its location.

GPS Tracking & Features

Is there a distance limit for tracking?

No. TrackerOne offers unlimited distance tracking. You can check the location of your tracker anytime, anywhere via the TrackerOne app.

How accurate is the location?

Location accuracy depends on the environment. Outdoors, GPS accuracy is typically within a few meters. Indoors or underground areas may reduce accuracy temporarily.

What is real-time tracking?

Real-time tracking means your device updates its location at frequent intervals while moving, allowing you to see live position changes on the map.

What alerts does TrackerOne support?

Depending on the device model, TrackerOne supports:

  • Geo-fence alerts (entering or leaving a defined area)
  • Vibration or movement alerts
  • Low battery notifications

Battery & Power

How long does the battery last?

Battery life varies by model and usage:

  • Standby time can exceed 10–30 days
  • Frequent movement and real-time tracking will reduce battery life

(S20 - 15+ days, S20 Pro - 30+ days, GP30 - 5+ days)

Does TrackerOne support power-saving modes?

Yes. When the tracker is stationary or connected to a known Wi-Fi environment (on supported models), it automatically enters a low-power mode to extend battery life.

How do I recharge the tracker?

Trackers can be recharged using a standard USB cable. Charging time usually takes a few hours.

SIM Card & Subscription

Does the tracker include a SIM card?

Yes. All TrackerOne devices come with a built-in IoT SIM card. You do not need to buy or install your own SIM.

Is a subscription required?

Yes. A subscription is required to cover cellular connectivity, cloud services, and app access.

What subscription plans are available?

We offer flexible plans such as:

  • Monthly
  • 3-month
  • 6-month
  • Annual and multi-year plans Longer plans usually offer better value.
Are there any hidden fees?

No. TrackerOne subscriptions are transparent. There are no hidden roaming or SIM fees.

App & Compatibility

Which app do I use?

You can use the TrackerOne mobile app, available for both iOS and Android.

Can multiple devices be managed in one account?

Yes. One TrackerOne account can manage multiple trackers, making it ideal for families, fleets, or asset management.

Can I share tracker access with others?

Yes. You can share limited access with family members or team members, depending on app permissions.

Pet Tracking

Is TrackerOne safe for pets?

Yes. Our pet trackers are lightweight and designed for everyday use by dogs and cats. Always choose the correct model and attachment method for your pet’s size.

What happens if my pet is lost?

You can track your pet’s real-time location in the app. Some models also include a QR code that allows anyone who finds your pet to contact you.

Asset & Vehicle Tracking

Can I use TrackerOne for anti-theft?

TrackerOne helps you monitor and locate your vehicle or assets, and alerts you to unusual movement. It is a powerful theft-prevention aid, but not a physical anti-theft device.

Does it support fleet or business use?

Yes. TrackerOne is suitable for small fleets, logistics, rentals, and business asset tracking.

Orders, Warranty & Support

What warranty do you offer?

TrackerOne devices come with a standard limited warranty. Please refer to our Warranty Policy for details.

How can I contact customer support?

You can reach our support team via the Contact Us page on trackerone.vip. We’re here to help.

Where can I learn more?

Visit our Product pages or Partner page to explore TrackerOne solutions in more detail.

Contact Us

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.